Progressive Personnel are able to offer specialist training to clients through a unique and successful partnership with EnSpire Training.

With years of experience working and training within the travel industry EnSpire Training can enable and inspire your people to reach their potential and exceed your expectations. We are passionate about training, about people and about performance and this drives every aspect of the training we design and deliver.

We have outlined below a few areas we specialise in however please contact us through Progressive Personnel to discuss any travel training requirements you have. We always provide completely free and no obligation needs analysis, all the training we deliver is designed to engage and motivate your people and is tailored specifically to meet and exceed your needs and we always offer ongoing coaching and support to ensure consistent and long-term success.

Sales Training:

Despite the onset of the internet we still believe that people have a huge role to play in the sale of travel. Your sales people can and do have an impact on the decisions of your customers: our sales training will enable them to recognise and analyse their behaviour and motivate them to adapt in order to positively impact on those decisions. Crucially, what the customer buys, whether the customer buys and the all so important when the customer buys.

We will design sales training that really adds results to your bottom line whether it is for new staff or existing sales people, call-centre or face to face sales. To really ensure long term, continuous performance we can provide ongoing coaching, develop others to coach and also organise Mystery Shopping campaigns to assess and evaluate results.

Management Development:

In such a challenging role the potential for development is endless and totally dependant on your business and the individual managers. We can provide training in specific areas such as coaching through to ongoing development programmes for new or prospective managers providing the whole framework for their role. Whatever you specific need please contact us to discuss: the enspired manager is a priceless asset to any company!

Round The World Fares Training:

A growing market, an increasingly diverse one and still under exploited. Round the World fares can be the gateway to numerous high revenue products and incredibly satisfied customers but are often ignored or avoided through fear factor, confusion and lack of confidence. Our training will remove all these factors and enspire your people to really exceed your customer’s expectations or perhaps grow a niche market for your business.

Covering the main published Round the World fares and utilising unique flight-mapping software we will remove any fear factor, build confidence in selling these fares and create real awareness of the potential of each alliance and fare.

The average RTW journey includes seven stopovers: that’s seven opportunities to sell high revenue products such as accommodation, tours, car hire etc!

Inductions:

Do you have an organised and effective induction programme? Are you expanding your operations? Have Progressive provided an influx of new staff? We can assist at any level for your induction needs: advice, design delivery, evaluation and all will ensure your new staff are enabled and inspired to deliver results as soon as they hit the sales floor.

Contact details:

With any questions or training needs please do contact us and we will do our very best to EnSpire you!

For more information, please contact Progressive Personnel or visit www.enspiretraining.co.uk